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U.S. small businesses (1-99 employees) are expected to spend more than $45 billion in 2011 on wired and wireless services, according to market research firm IDC.

Services growing in visibility and importance for the small business owner include broadband or high speed Internet access; wireless solutions, especially mobile applications and data services; wireline-wireless-broadband bundles; hosted Voice over Internet Protocol (VoIP) capabilities, providing robust call management features; remote data backup and storage; and an array of network security applications.

Small businesses in particular require the biggest bang for their buck when it comes to investing in telecommunications products and services. But, perhaps more than any other organization, small businesses can't afford inadequate or unreliable services. Network disasters mean huge losses for big corporations; for small business owners, network disruptions can mean the mortgage doesn't get paid.